Inbound and Outbound Call Centre Services

“Hello sir, how may I help you?” and “Hello sir, I am calling from…” these are the lines that we have heard a lot of the times over the phone. Whenever we make such a call for support or whenever we receive a call from a sales agent, they are made and received by agents working in call centers. Call center outsourcing has been common for a long time now. Most of the companies outsource their customer care to call centers for efficient working and to save resources on building huge setups for their own customer support. This saves investment and provide benefits to the companies that take up these projects and fulfill them. Call center outsourcing services depends upon the type pf project it takes or the niche they are working on. Their main purpose of establishment is to provide support or sell products.

Call center services are mainly divided into two categories namely:

  • Inbound call center services
  • Outbound call center services

Inbound and Outbound Call Centre Services

“Hello sir, how may I help you?” and “Hello sir, I am calling from…” these are the lines that we have heard a lot of the times over the phone. Whenever we make such a call for support or whenever we receive a call from a sales agent, they are made and received by agents working in call centers. Call center outsourcing has been common for a long time now. Most of the companies outsource their customer care to call centers for efficient working and to save resources on building huge setups for their own customer support. This saves investment and provide benefits to the companies that take up these projects and fulfill them. Call center outsourcing services depends upon the type pf project it takes or the niche they are working on. Their main purpose of establishment is to provide support or sell products.

Call center services are mainly divided into two categories namely:

  • Inbound call center services
  • Outbound call center services

Inbound Call Center Service

Inbound call as the name suggests, means incoming calls or a call center service that takes call from the customers. The agents at these call centers provide support to customers that call, and they do not make calls to customers. Their productivity is based on how good and efficient the agents are at solving problems and how much a customer must wait until their call is connected to the agent. Inbound call center companies usually provide following services:

Customer Care

This is the most basic function that inbound call center companies perform. In customer care the companies try to provide support to customers before, during and after buying the product. Their main purpose is to listen to the problems the customers encounter and providing solutions to their problems. The queries they receive are usually about product and sales issues, price and payment inquiries, deliveries and issues with the deliveries etc.

Customer Care

This is the most basic function that inbound call center companies perform. In customer care the companies try to provide support to customers before, during and after buying the product. Their main purpose is to listen to the problems the customers encounter and providing solutions to their problems. The queries they receive are usually about product and sales issues, price and payment inquiries, deliveries and issues with the deliveries etc.

Receiving information queries

Another function that is expected from call center outsourcing is to receive call regarding sale orders. This works along with advertisements. People see advertisements of services or products and call the given number which are taken by inbound call agents. The calls they receive are usually about product/service information and sales. Their job is to eliminate concerns of the consumers and ensure sales of services and goods.

Receiving information queries

Another function that is expected from call center outsourcing is to receive call regarding sale orders. This works along with advertisements. People see advertisements of services or products and call the given number which are taken by inbound call agents. The calls they receive are usually about product/service information and sales. Their job is to eliminate concerns of the consumers and ensure sales of services and goods.

Sales

Inbound call centers may also receive calls from potential buyers who require information. This is an opportunity to be utilized and turn into a sale. The agent must have clear knowledge of the product and service and should be persuasive in conversation to ensure a smooth sale.

OUTBOUND CALL CENTER SERVICE

Outbound call refers to calling customers on with or without having any prior conversation. The agents make calls to sell products and services. The whole systems are based on making as much calls as possible and attract as many customers as they can. The agents need to be very patient since most of the customers are not very appreciative of receiving sales calls. A good is necessary to convince customers so they usually work on a standard sales pitch. The main functions of outbound call center outsourcing are:

OUTBOUND CALL CENTER SERVICE

Outbound call refers to calling customers on with or without having any prior conversation. The agents make calls to sell products and services. The whole systems are based on making as much calls as possible and attract as many customers as they can. The agents need to be very patient since most of the customers are not very appreciative of receiving sales calls. A good is necessary to convince customers so they usually work on a standard sales pitch. The main functions of outbound call center outsourcing are:

Generating Lead

The most basic function of a call center outbound work is to generate sales lead. This is done by calling customers and delivering the sales pitch in a proficient manner so that you can intrigue a customer into listening more about your product/service and confirming the sale.

Generating Lead

The most basic function of a call center outbound work is to generate sales lead. This is done by calling customers and delivering the sales pitch in a proficient manner so that you can intrigue a customer into listening more about your product/service and confirming the sale.

Surveys

Outbound call center services also provide surveys by calling consumers and gathering data from them which can then later be used to improve services and business. These feedback calls also serve another important function of customer retention.

Surveys

 

Outbound call center services also provide surveys by calling consumers and gathering data from them which can then later be used to improve services and business. These feedback calls also serve another important function of customer retention.

DSP INBOUND OUTBOUND CALL CENTER

Every business has different requirements and needs regarding their approach to customer care and support. The approach to contact customers for sales also vary from companies to companies. We understand the needs of our clients regarding their relationship to their new and old customers. We have a very experienced team for inbound call service who know how to develop knowledge of product and service and deal customer issues. They work swiftly to give error free solutions to the problems that our customers are facing. The success of an inbound call center service depends upon how little the customer must wait for their call to be connected to the agent and how efficient the solution provided is. We use Interactive Voice Response (IVR) technology to ensure that the call is connected to the right agent and Our agents are well trained to ensure First Call Resolution (FCR) so the relationship between our client and their customers only get stronger.

We know the needs of tele sales and lead generation differs from that of inbound call support. Our outbound calling service team is based on agents who have good communication skills and lots of patience to deliver the sales pitch in a persuasive manner and to interact with customers patiently introducing them to your products and services. Our call center services are the best in the market, and we believe in mutual growth of your company and our organization by developing a trusted bond between our clientele and their consumers. If you’re looking for call center support and want to outsource your campaign to a reliable service, contact us anytime. We are available 24/7 to provide consultations and services.

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